MontreCY^™ - Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") explains the cancellation, refund, and replacement terms applicable to purchases made through the official MontreCY™ website. Certain purchases may be initiated through the Platform; however, checkout and payment are completed through the Company's official website operated by SKILLNEST SCHOOL PRIVATE LIMITED ("Company", "we", "our", or "us").

By making a purchase through the Platform, you acknowledge that you have read, understood, and agreed to this Policy.

This Policy should be read together with the Company's Terms of Use and other applicable policies.

• Refund and cancellation eligibility depends on the type of purchase made.
• Refund requests must be submitted within the applicable timelines specified in this Policy.
• Approved refunds will be processed to the original payment method used for the transaction. The refunded amount will be determined in accordance with this Policy and applicable laws.
• Refund processing may take 7 to 10 working days after approval. Actual credit timelines may vary depending on the payment method and financial institution.
• The Company reserves the right to decline refund or cancellation requests that do not satisfy the conditions of this Policy or where misuse, fraud, or abuse is reasonably suspected.

A Parent may purchase one or more subscriptions in a single transaction.

A subscription may be cancelled only if:

• it has not been assigned to any Child; and
• the cancellation request is submitted within 10 calendar days from the date of purchase.

Where multiple subscriptions are purchased in a single transaction, only the eligible unassigned subscriptions may be cancelled.

Upon approval, the refund will be processed to the original payment method within 7 to 10 working days.

Once a subscription has been assigned to a Child, it becomes non-refundable.

Additional Courses become available immediately upon successful purchase.

Accordingly, Additional Course purchases are generally non-cancellable and non-refundable.

However, the Company may, at its sole discretion, review refund requests arising from:

• duplicate transactions
• payment processing errors
• technical issues attributable to the Company that prevent access to the purchased course, or
• other exceptional circumstances determined by the Company

Approved refunds will be processed within 7 to 10 working days.

Products available through the MontreCY™ Store are redeemed using Wallet Points.

Store Orders may be cancelled only before the Order has been shipped.

If a cancellation request is approved before shipment, the Wallet Points used for the Order will be credited back to the associated Account.

Once an Order has been shipped, it cannot be cancelled.

Products are not eligible for return after delivery.

Replacement requests may be considered only where:

• the product received is damaged, defective, or materially different from the order, and
• the customer provides a continuous, unedited unboxing video clearly showing:
  • the sealed package before opening
  • that the outer packaging is untampered with
  • the shipment label, and
  • the condition of the product upon opening.
• The unboxing video must be recorded continuously, without pauses, edits, or cuts, from the moment the sealed package is first shown until the contents are fully visible.

The Company may request additional information or contact the customer to complete the verification process before approving any replacement.

The Company will review the request in accordance with this Policy and the information provided by the customer.

If a shipment is returned due to an incorrect or incomplete address, refusal of delivery, repeated delivery failures, or the customer's unavailability, the Order shall be treated as fulfilled.

In such cases, Wallet Points shall not be refunded.

Event registrations are specific to an individual Child and apply to a single event.

An event registration may be cancelled only if:

• the cancellation request is submitted within 10 calendar days from the date of purchase; and
• the request is received at least forty-eight (48) hours before the scheduled commencement of the event.

Both conditions must be satisfied for a cancellation request to be eligible.

Approved refunds will be processed to the original payment method within 7 to 10 working days.

Refunds will not be provided where:

• the cancellation request is received less than 48 hours before the scheduled commencement of the event;
• the participant fails to attend the event;
• the event has already commenced; or
• participation is denied or discontinued due to violation of the Company's Terms of Use, event rules, or other applicable policies.

If an event is cancelled by the Company, eligible participants will receive a full refund where applicable.

If an event is rescheduled, eligible participants may either attend the rescheduled event or request a refund.

If a payment is successfully debited but the corresponding purchase is not completed due to a technical or payment processing issue, the Company will verify the transaction.

Following verification, the Company may:

• complete the pending purchase, or
• initiate a refund where appropriate.

Refund timelines shall be subject to the applicable payment provider's processing timelines.

For cancellation, refund, replacement, or payment-related enquiries, please contact:

SKILLNEST SCHOOL PRIVATE LIMITED

Website: www.montrecy.com

Email: customersupport@montrecy.com